PangyaWebUltimate

Privacy Policy

Last Updated: September 16, 2025

NOTE: We may translate this Privacy Policy into other languages. If there is any difference between the English version and other language versions, then the English version, subject to applicable laws and regulations, shall prevail.

Introduction

Protecting your privacy is a priority for the Pangya.eu team ("we", "us", "our"). This Privacy Policy aims to inform you about how we collect, use, share, and protect the personal information you provide when you create an account, use our website `PangyaWebUltimate` ("the Site"), and play our game ("the Game").

By using our services, you consent to the collection and use of your information in accordance with this policy.

1. What information do we collect?

We collect several types of information to provide and improve our services:

  • Information provided during registration: Username (login ID), password (stored as an MD5 hash for Game compatibility), email address, and secret question/answer.
  • In-game information: Your in-game nickname (Nick), your progress, your virtual item inventory, your virtual currency balance (Pangs, Cookies), your game statistics, and your interactions with other players (chat, messages).
  • Transaction information: When you make a purchase through our shop, we record the transaction details (amount, date, virtual currency credited). We **never** store your complete payment information (credit card number, etc.). This is handled securely by our payment providers (e.g., PayPal).
  • Technical and connection information: IP address, browser type, operating system, and activity logs on the Site and in the Game. This information is used for account security, fraud prevention, and analyzing the stability of our services.
  • Cookies: We use session cookies to maintain your login on the Site and preference cookies to remember your choices (like language). For more details, please see our cookie policy.

2. How do we use your information?

The information we collect is used for the following purposes:

  • Providing and managing our services: To create and manage your account, allow you to play, and operate the features of the Site and the Game (guilds, Gacha, etc.).
  • Security: To protect your account from unauthorized access, and to detect and prevent cheating, fraud, and any other illicit activity.
  • Communication: To send you important emails regarding your account (verification, password reset, security notifications).
  • Customer support: To answer your questions and resolve any issues you may encounter.
  • Improving our services: To analyze usage data in an anonymized way to understand how our services are used and how we can improve them.

3. Sharing your information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • Service providers: We may share information with third parties who help us provide our services, such as payment processors. These providers only have access to the information strictly necessary to perform their duties and are required to protect it.
  • Legal obligations: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with a legal process, protect our rights, your safety, or the safety of others.

Your in-game nickname, guild, and game performance are public information visible to other players.

4. Security of your data

We implement technical and organizational security measures to protect your personal information against loss, unauthorized access, alteration, or disclosure. These include password hashing, the use of secure connections (HTTPS where possible), and server protection. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your rights regarding your data (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal information:

  • Right of access: You can request a copy of the information we hold about you.
  • Right to rectification: You can correct inaccurate or incomplete information via your dashboard on the Site.
  • Right to erasure ("right to be forgotten"): You can request the deletion of your account and its associated personal data. Please note that deleting your account is irreversible and will result in the loss of all your in-game progress.

To exercise these rights, please contact us via our official Discord server.

6. Data retention

We retain your personal information as long as your account is active or as needed to provide you with our services. We may also retain certain information to comply with our legal obligations, resolve disputes, or enforce our agreements.

7. Changes to this policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly. Your continued use of our services after the changes are posted constitutes your acceptance of those changes.

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